Terms & Conditions

Terms
All orders are prepaid by credit card.
VISA, MasterCard, and American Express are accepted.
All orders are subject to shipping and handling charges.
All prices are in U.S. funds.  Prices are subjec to change without notice.

Returns
Please contact Customer Service prior to the return of any goods to our office.
All returns must be authorized to assure proper credit of your account.
All returns are subject to a 15% restocking fee.
PTC TechBooks and Ness Visual Dictionary sales are final and are not returnable.

Damages
If your package(s) arrive damaged, note in writing the extent of damage on delivery bill i.e. carton(s) wet, crushed, torn, hole in carton, carton rattles, etc.)
If damage is discovered after delivery:
Retain all merchandise, cartons, and packing materials for inspection.
Notify local office or carrier (U.P.S. or motor freight) and request an inspection.
This initial request may be verbal, but must be confirmed in writing.